When will I get my refund?

How your refund reaches you depends on how you paid.

You paid by card on Spitio

Your refund goes back automatically to the same card, usually within 5–10 days. You don't need to do anything. The cancel window and the cancellation e-mail name the card by its last four digits.

The amount is worked out on the total you paid, including the cleaning fee and taxes, and rounded down to the cent.

If a refund can't go through automatically, your booking page says so, and that Spitio's team is on it and will make sure it reaches you. You don't need to start anything yourself.

You paid the host another way

Some hosts haven't set up card payments on Spitio yet. In that case your booking page said the host would arrange payment with you directly, and you paid them outside Spitio.

The host then refunds you directly, and Spitio's team makes sure it happens. If the money hasn't arrived within 10 days, reply to the cancellation e-mail and we'll follow it up.

You hadn't paid yet

If you cancelled a request, or a confirmed stay you hadn't paid for, nothing was charged. There is nothing to refund, and the nights go back on the host's calendar.