Cancellations & refunds
Refundable vs non-refundable, how to cancel.
Refundable or non-refundable - which should I choose?Every home offers the same two rates. Refundable gives money back if you cancel in time; non-refundable is 10% cheaper on the nights.How do I cancel my stay and how much do I get back?Cancel from your booking page or from Trips. Before you confirm, you see exactly how much you get back.When will I get my refund?Refunds of card payments made on Spitio go back to the same card automatically, usually within 5–10 days.What happens if the host cancels?If the host cancels your stay, you get back 100% of what you paid, whichever rate you chose.Can I cancel after check-in?Once the check-in time has passed, a stay can't be cancelled on the site. Write to your host in Messages instead.
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